Job Responsibilities:
Manage customer relationships and handle customer queries through calls, WhatsApp, and other communication channels.
Follow up with leads, students, and clients regularly.
Maintain and update CRM records and customer information.
Coordinate with the sales, marketing, and academic teams for smooth customer handling.
Track leads, follow-ups, conversions, and pending enquiries.
Ensure timely responses and provide proper customer support.
Prepare daily/weekly CRM and follow-up reports.
Maintain valuable relationships with existing and potential customers.
Requirements:
6 months–1 year of experience in CRM, customer relationship management, telecalling, sales support, or a similar role.
Valuable communication and interpersonal skills.
Basic knowledge of CRM tools and MS Office/Google Workspace.
Ability to manage multiple follow-ups and maintain accurate records.
Positive attitude, patience, and good problem-solving skills.