CRM SR. Executive/ Executive

Job Summary:

We are looking for a customer-focused and proactive CRM Executive to manage customer relationships, address queries, coordinate with internal teams, and ensure a positive customer experience. The candidate will be responsible for maintaining customer records, handling follow-ups, resolving complaints, and preparing relevant reports.

Key Responsibilities:
Manage day-to-day customer interactions and maintain strong customer relationships.
Handle customer queries, complaints, and requests through appropriate communication channels.
Coordinate with internal teams to ensure timely resolution of customer issues.
Follow up with customers regarding queries, orders, services, and pending requirements.
Maintain accurate and updated customer information in the CRM/ERP system.
Track customer interactions, complaints, feedback, and resolutions.
Prepare CRM/MIS reports and maintain relevant records and documentation.
Monitor customer feedback and identify areas for improving customer satisfaction.
Ensure timely communication and follow-up with existing customers.




Support the Sales and other relevant teams in customer-related activities.
Maintain proper documentation of customer interactions and transactions.
Perform other CRM/customer coordination activities as assigned by the management.

Required Skills:
Customer Relationship Management (CRM)
Customer Handling & Customer Support
Client Coordination
Query & Complaint Resolution
Customer Follow-up
CRM/ERP Software
MS Excel & MIS Reporting
Valuable Communication & Interpersonal Skills
Data Management & Documentation
Coordination Skills

Candidate Profile:
Graduate in any discipline.
Relevant experience in CRM, Customer Support, Client Coordination, Sales Coordination or a similar role will be preferred.
Valuable verbal and written communication skills.
Strong follow-up and coordination abilities.
Good knowledge of MS Excel and CRM/ERP tools.
Customer-oriented approach with valuable problem-solving skills.

📌 Crm Sr Executive/ Executive Ghaziabad
🏢 Holostik
📍 Ghaziabad