Manage end-to-end Order-to-Cash activities to ensure timely order fulfilment for B2B customers.

 Process domestic, export, and consignment orders, including order entry, confirmation,

invoicing, and delivery follow-up.

 Coordinate with internal teams to resolve order fulfilment and operational issues.

 Prepare and manage required order and delivery documentation.

 Process credit and debit notes related to orders and customer complaints.

 Handle customer complaints and service cases related to sales orders.

 Respond to customer inquiries accurately and within agreed timelines.

 Maintain strong working relationships with internal and external stakeholders.

 Support internal and external audits when required.

What Makes You the Right Fit

 Bachelor’s degree in any field.

 2–3 years’ experience in B2B Customer Service, Order Management, or Supply Chain.

 Basic knowledge of domestic and international trade processes.

 Proficiency in SAP and MS Office.

 Positive English communication skills (written and verbal).

 Positive communication and teamwork skills.

 Comfortable working in a cross-cultural workplace.

📌 Customer Service Representative Fmcg Mumbai (India)
🏢 EduRun Group
📍 India