Education : B.Com / M.Com/Diploma in Logistics & SCM

Experience : 5 to 6 Years of skilled experience

Key activities :
Receipt of Purchase orders from end customers (OEM’s, Distributor etc)
Scrutiny of orders for correctness and completeness for agreed terms and conditions (Payment term, Delivery term, Currency, Price, Trade discount etc)
Booking of sales orders in SAP, based on normal or special pricing and send order acknowledgment copy to customer on time
Aligning with Sales / Factory / Customer for any special actions on the orders
Logistics co-ordination for shipments
Communication to customers on order status, open orders and Priority order status on time to time.




Checking and updating the customers master data on time to time in SAP in consultation with Commercial team
Handling of customer complaints & return shipment
Keeping monthly track of MIS and defined KPI’s
Monitoring accuracy of orders placed by customer and timely updating to management
Sharing DN report with Distributor for complete shipment consolidation
On time sharing of DN details from Germany warehouse to get the FF details from customer
Issuing Proforma invoice to Advance customer & follow up for payment before releasing the DN
Responsible for customer's EDI management as & when / where applicable

📌 Customer Service Officer Mumbai
🏢 TDK Electronics
📍 Mumbai