Key Responsibilities
Assess the existing D2C technology stack, margin structures, fulfillment costs and operating model.
Identify prospects to improve profitability and scalability.
Recommend actionable interventions to strengthen D2C unit economics.
Conduct a comprehensive assessment of current D2C operations.
Evaluate Customer Acquisition Cost (CAC), retention/LTV, UI/UX and conversion rate (CR).
Identify industry best practices and growth opportunities.
Develop and support implementation of a standardized D2C Growth Playbook tailored to Beauty and Personal Care categories.
Review the existing D2C team structure and operating model.
Design a scalable organization structure capable of supporting multiple high-growth D2C brands.
Identify capability gaps across the D2C organization.
Recommend the optimal balance between in-house and outsourced capabilities.
Work closely with internal D2C and business leaders to translate recommendations into actionable initiatives.
Develop a practical 90-day implementation roadmap covering priorities,



actions and sequencing.
Act as a strategic advisor to senior stakeholders rather than functioning purely as an execution partner.

Skills Required

Skills and Experience
10+ years of overall experience in D2C, e-commerce, digital growth, strategy consulting or related areas.
Solid experience working with Brand.com / D2C businesses, preferably in Beauty, Personal Care or other mass-market consumer categories.
Proven track record of advising businesses on profitable D2C growth and scaling.
Experience in Indian e-commerce, including understanding of D2C unit economics and emerging channels.
Demonstrated experience in CAC optimization, retention/LTV, conversion optimization and D2C operations.
Experience in organizational design, capability assessment and operating-model transformation.
Prior experience working with senior business leaders as a strategic advisor.

📌 C Growth Consultant Mumbai
🏢 Flexing It®
📍 Mumbai