We are looking for a versatile, proactive, and customer-focused Customer Service Executive to join the Native Milk team. The candidate will be responsible for handling customer queries, orders, complaints, feedback, and follow-ups while ensuring a smooth and positive customer experience.

The ideal candidate should be comfortable working in a fast-paced environment, willing to take ownership of customer issues, coordinate with internal teams, and proactively identify opportunities to improve customer satisfaction and retention.

Key Responsibilities
Handle customer queries, complaints, and requests through calls, WhatsApp, and other communication channels.
Assist customers with orders, deliveries, products, and other service-related queries.
Coordinate with internal teams to resolve customer issues effectively.
Follow up with customers and ensure timely resolution of concerns.
Maintain accurate records of customer interactions,



complaints, and follow-ups.
Support order management and other customer service activities as required.
Identify recurring customer issues and share feedback with the concerned team.
Take ownership of assigned tasks and responsibilities.

Requirements
Good communication and customer-handling skills.
Proactive, adaptable, and willing to take additional responsibilities when required.
Valuable problem-solving and coordination skills.
Basic knowledge of MS Excel and computer applications.
Previous experience in customer service, telecalling, or order management will be preferred.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Customer Service Representative Mumbai
🏢 Native Milk
📍 Mumbai