Key Responsibilities
Handle customer feedback, complaints, queries, and service-related concerns.
Record and maintain customer complaints and feedback in the CRM system.
Coordinate with the Operation Manager/Site Team for complaint resolution.
Send complaint/feedback details through official email and maintain proper documentation.
Monitor pending complaints and ensure timely closure.
Coordinate with the concerned department until the issue is completely resolved.
Maintain daily/weekly CRM reports and update management regarding unresolved issues.
Manage customer communication through WhatsApp groups, calls, emails, and other official channels.
Coordinate and participate in Zoom meetings/briefings related to customer complaints and service improvement.
Escalate critical or repeated complaints to the senior management/MD as required.
After resolution, coordinate for customer confirmation and feedback.
Identify recurring issues and share suggestions with the Operations Team for improvement.
Maintain professional communication with clients, patients,
attendants, staff, and hospital representatives.
Ensure all customer issues are properly tracked from complaint received → action taken → resolution → closure.
Required Skills
Excellent verbal and written communication skills.
Positive interpersonal and customer-handling skills.
Strong follow-up and coordination abilities.
Positive knowledge of MS Excel, MS Word, Email, WhatsApp and Zoom.
Ability to maintain records and prepare reports.
Problem-solving and decision-making skills.
Ability to work under pressure and handle multiple complaints simultaneously.
Qualified and positive attitude.
Excellent communication skills.
Preferred Candidate
Graduate in any Stream.
1–3 years of experience in CRM.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits
Cell phone reimbursement
Food provided
Paid sick time
Provident Fund