We are looking for a customer-focused Customer Support Executive to handle customer queries through voice calls, provide accurate information, and ensure a positive customer experience.
Key Responsibilities
Handle inbound and/or outbound customer calls professionally.
Understand customer queries and provide appropriate solutions.
Resolve complaints and issues within defined timelines.
Maintain accurate records of customer interactions.
Follow company processes, quality standards, and call-handling guidelines.
Escalate complex issues to the concerned team when required.
Achieve assigned targets related to productivity, quality, and customer satisfaction.
Requirements
Graduate in any stream.
Excellent verbal communication and active listening skills.
Valuable command of English and Hindi.
Customer-oriented attitude with robust problem-solving skills.
Comfortable working in a voice-based customer support setting.
Basic computer knowledge and ability to work on CRM/tools.