Job Title: Desktop Engineer Location: Multiple Sites of same client Employment Type: Full time Job Summary We are seeking a skilled and customer-focused Desktop Engineer to provide comprehensive technical support to end users.

The Desktop

Engineer will be responsible for installing, maintaining, and troubleshooting desktop hardware, software, peripherals, and network-related issues. This role also involves coordinating with other IT teams, ensuring minimal downtime, and maintaining a high standard of user satisfaction.

Key Responsibilities Install, configure, and maintain desktop/laptop systems, operating systems (Windows/Linux), and standard business applications (MS Office, Email clients, browsers, etc.) Troubleshoot and resolve issues related to hardware, software, printers, scanners, and other peripherals Provide first-level support for networking issues (LAN/WAN, Wi-Fi) Support users with Hana SAP system & HRMS system (with the help of third party support) Execute IMAC (Install, Move, Add, Change) activities as per business requirements Monitor and maintain end-user system performance, ensuring system security and efficiency Manage user accounts, permissions, and access controls (Active Directory experience preferred)



Maintain IT asset records and assist in inventory audits Provide basic support and coordination for enterprise applications such as SAP, HRMS, and IT ticketing systems Handle basic support for biometric attendance systems and surveillance infrastructure (CCTV/DVR) Log and manage incidents and service requests via ITSM tools like ServiceNow, Freshservice, or ManageEngine Document issues, resolutions, and system changes for internal records and audit compliance Coordinate with third-party vendors or OEMs for hardware/software escalations Required Skills and Experience Minimum 4 years of experience in desktop or IT support roles Strong knowledge of End User Computing (EUC) – hardware, OS, applications Basic understanding of CCTV and biometric attendance systems Experience with ITSM platforms and ticket management Familiarity with SAP (front-end navigation) and HRMS portals is a plus Good understanding of IT security practices and endpoint compliance Strong communication, documentation, and troubleshooting skills Work Setting Field-based/in office presence across assigned client locations May require occasional travel between multiple facilities Availability to work extended hours or weekends for critical support when necessary

📌 Desktop Engineer Navi Mumbai
🏢 Bon Technologies (Mumbai) Private
📍 Navi Mumbai