Handle a high volume of inbound and outbound calls with professionalism and empathy. Manage live chat conversations, ensuring prompt and accurate responses.
Address customer inquiries, complaints, and concerns effectively, escalating as needed.
Account Management:
Build and maintain robust, long-term relationships with key customers. Understand individual customer needs and provide tailored recommendations for pet care products/services.
Act as a trusted advisor, offering insights and solutions to improve customer satisfaction. 3. Product Knowledge:
Stay updated on the companys pet care products and services.
Communicate product features, benefits, and proper usage effectively to customers.
Qualifications
Education:
Bachelor’s degree or equivalent in any discipline;
Pet Parent- Mandatory
Experience: 2+ years in a customer-facing key account management role
Skills:
Robust communication and interpersonal skills. Empathy and patience in dealing with customers.
Proficiency in CRM tools and live chat platforms.
Goal-oriented mindset with the ability to meet deadlines and targets.
Preferred Traits
Passion for pets and pet care.
Ability to work in a fast-paced setting.
A problem-solving attitude and attention to detail.