Role & responsibilities
Provide Level 1 and 2 desktop support for corporate-managed Windows 11 and macOS devices, including laptops, desktops, and peripherals
Troubleshoot and resolve hardware, operating system, application, VPN, Wi-Fi, certificate, and peripheral issues impacting end users
Provide support via walk-in desks, remote sessions, email, chat, and phone to ensure a consistent Digital Workplace experience
Actively monitor and manage incident and request queues in the ITSM tool, ensuring tickets are prioritized correctly and worked to resolution
Perform device provisioning, reimaging, OS upgrades, refreshes, and redeployments for Windows and Mac devices
Install, configure, and support standard applications, including Microsoft 365, Teams, Outlook, security agents, and approved third-party tools
Assist with asset management, tagging, inventory updates, and device audits as part of IT Operations controls
Support user account activities including profile issues, local permissions, and device access in line with IT security policies
Work closely with Identity, Security, and Network teams to resolve access-related or policy-driven issues




Facilitate knowledge sharing among colleagues and actively contribute to the onboarding and mentorship of junior team members
Support global and local initiatives such as office moves, device refresh programs, or technology rollouts.

Preferred candidate profile
Robust hands-on experience supporting Windows 11 Enterprise settings.
Practical experience supporting macOS in a corporate workplace
Solid knowledge of PC/Mac hardware, break-fix support, and peripheral troubleshooting
Experience working with ITSM tools, remote support utilities, and device management processes.
Understanding of network fundamentals (Wi-Fi, VPN, certificates, DNS).
Strong customer-first mindset with excellent communication skills
Proven ability to prioritize workload and work effectively under SLA pressure
High level of ownership, accountability, and attention to detail
Team-oriented approach aligned to IT Operation goals.
37 years of experience in Desktop Support, EUC, or IT Operations roles
Relevant certifications (preferred): o Microsoft Certifications o Apple macOS Support o ITIL Foundation

📌 Desktop Specialist Hyderabad
🏢 Dun u0026 Bradstreet India
📍 Hyderabad