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Handle complete air export shipment process from booking to final dispatch
Coordinate with customers to collect shipment details, documents, and instructions
Arrange bookings with airlines and negotiate space/rates when required
Prepare and verify export documentation (HAWB, MAWB, commercial invoice, packing list, etc.)
Ensure compliance with customs regulations and international shipping requirements
Coordinate with CHA (Customs House Agent) for smooth customs clearance
Track shipments and proactively update customers on shipment status
Resolve customer queries, complaints, and operational issues promptly
Liaise with overseas agents for shipment coordination and delivery updates
Maintain accurate records in internal systems (e.g., Othello or other forwarding software)




Ensure adherence to company SOPs and service level agreements (SLAs)ole & responsibilities

Preferred candidate profile
trong knowledge of air export procedures and documentation
Familiarity with airline operations and cargo booking processes
Valuable understanding of customs regulations and compliance
Proficiency in freight forwarding software (e.g., Othello, CargoWise, etc.)
Excellent communication and interpersonal skills
Ability to multitask and work under pressure in a rapid-paced workplace
Problem-solving and customer handling skills
Attention to detail and accuracy

📌 Customer Service Specalist Pune (India)
🏢 Dachser
📍 India