Job Description
We are looking for a Customer Success Executive to support customers throughout their journey with our platform. The ideal candidate should have good communication skills, a customer-focused attitude, and an interest in technology and software platforms. Key Responsibilities · Conduct platform demos for prospective and existing customers, explaining relevant features and use cases. · Manage customer onboarding and conduct training sessions to help customers effectively use the platform. · Prepare training materials such as user guides, videos, FAQs, and other documentation. · Conduct User Acceptance Testing (UAT) to identify issues, validate new features, and ensure the platform meets customer requirements. · Provide customer support through calls, messages, email, and other communication channels. · Build strong customer relationships through regular follow-ups, check-ins, and proactive engagement. · Collect customer feedback, requirements, and suggestions and communicate them to the relevant internal teams.



· Handle customer complaints and coordinate with internal teams to ensure timely resolution. · Follow up on reported issues until they are successfully resolved and communicate updates to customers. · Monitor customer adoption and engagement and proactively assist customers in getting maximum value from the platform. · Maintain proper records of customer interactions, issues, feedback, and follow-ups. Requirements · Any Bachelor's Degree or equivalent qualification. · 0–3 years of experience in Customer Success, Customer Support, Business Development, Software Implementation, QA, or a related role. · Excellent verbal and written communication skills. · Good interpersonal and customer-handling skills. · Good understanding of software applications and technology is mandatory, along with the ability to quickly learn and adapt to new software platforms. · Ability to conduct product demonstrations and training sessions. · Valuable problem-solving and coo

📌 Customer Success Executive (Ernakulam)
🏢 HealthSigns
📍 Ernakulam