About the Company

Focus Softnet

About the Role

Role Summary: Own customer relationships post-sale. Ensure clients adopt the product, see value, and stay engaged. This role directly impacts retention and revenue growth.

Responsibilities
Manage onboarding and ensure smooth product adoption
Act as the primary point of contact for assigned customers
Track usage, milestones, and overall account health
Proactively resolve issues and remove adoption blockers
Drive customer satisfaction and long-term retention
Identify upsell and cross-sell prospects based on usage and needs
Clearly communicate product value and outcomes to customers
Work with internal teams to improve delivery and customer experience
Create and maintain training material, guides, and FAQs
Capture feedback and push for continuous product and process improvement

Qualifications
1–2 years in Customer Success / Account Management / Support

Required Skills




Solid communication and relationship management skills
Ability to understand product workflows and explain them clearly
Comfortable working with software, CRM systems
High ownership and follow-through
Organized, detail-oriented, and responsive
Customer onboarding and lifecycle management
Account management and relationship building
Problem solving and issue resolution
Product demonstration and user training
Upselling and cross-selling
Data tracking and basic reporting (Excel/CRM dashboards)
Communication – Fluent in English, Hindi and Telugu
Time and task management
Stakeholder coordination

Preferred Skills
Experience handling onboarding and training for multiple clients
Exposure to SaaS based solutions on / CRM / HCM / ERP & AI environments
Ability to manage multiple accounts without losing control

📌 Customer Success Executive Hyderabad
🏢 Focus Softnet
📍 Hyderabad