Keka is a SaaS HRMS platform, helping companies manage the entire employee lifecycle efficiently– hiring, onboarding, time & attendance, payroll, performance, and learning in one integrated system.
We have been in the market for 10+ years and currently serve around ten thousand clients in India, US and GCC.
What we're looking for:
Prior experience of min 2 years and a max of 6 years in B2B SaaS onboarding/Customer Success roles
Prior experience of min 3 years and a max of 6 years in business / HR consulting roles or HR operations
Person with a keen interest in technology in general and HR technology in particular
Key Skills:
Listening comprehension – Ability to listen to the client, decipher said and unsaid needs/wants, and draw smart conclusions from conversations
Effective communication – Ability to clearly state facts and share accurate information on time. Provide transparent and concise answers to client queries, doubts, and questions.
Curiosity – Be curious about Keka products, and client business processes to ensure we understand things deeply to be able to offer effective solutions and build long-term relationships
Product Knowledge and Business Acumen – Understands most modules and their functionalities.
Connects product features to client needs.
Problem-solving – Ability to understand technical and non-technical problem statements and be able to build effective solutions. Being able to rally necessary individuals from within Keka and from client organizations for such solutions.
Key Job Responsibilities:
Focus on client usage of Keka modules and prepare a plan to help the client improve product/module usage
Proactively provide product training, feature updates, and refreshers to client
Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
Help customers map Keka product/s to their existing policies and processes
Ensure effective solutions are created for client needs based on available features and functionalities of Keka products
Enable product adoption by ensuring client POC understand various features and functionalities, and their advantages, and are sufficiently trained to be able to use the product effectively
Handle client queries and grievances during the onboarding process. Effectively consult with various client POCs to resolve product, process, or other challenges