As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products

You will work closely with customers to resolve issues, provide training, and help them achieve their goals

Key Responsibilities

Manage customer relationships and ensure satisfaction with our products/services

Onboard recent customers and provide training and support

Act as the customers advocate, resolving issues and recommending solutions

Monitor customer health metrics and identify prospects for improvement

Collaborate with product and sales teams to ensure customer needs are met

Key Qualifications

Experience in customer success, account management, or a similar role

Excellent communication, problem-solving, and relationship-building skills

Knowledge of customer success metrics and tools (e. g. , CRM software)

Ability to work cross-functionally with product, engineering, and sales teams.

Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, India

📌 Customer Success Manager Mumbai
🏢 Soul AI
📍 Mumbai