We are looking for a customer-focused Customer Service Executive to join our voice process team in New Delhi. The ideal candidate should have good communication skills, a professional approach, and experience in handling customers over calls.
Key Responsibilities
Handle customer queries and concerns through voice calls.
Understand customer requirements and provide accurate solutions.
Resolve customer issues professionally and within defined timelines.
Maintain a positive customer experience throughout the interaction.
Record and update customer information accurately.
Coordinate with internal teams for effective issue resolution.
Follow company policies, process guidelines, and quality standards.
Meet assigned productivity,
quality, and customer service targets.
Requirements
Graduate in any discipline.
Minimum 6 months of experience in Customer Service, Customer Support, BPO, or Voice Process.
Excellent verbal communication and interpersonal skills.
Strong listening and problem-solving abilities.
Positive customer-handling skills.
Basic computer knowledge.
Comfortable working from office in New Delhi.
Willing to work in a day-shift voice process.
Salary & Advantages
Salary up to ₹5 LPA
Day shift
Career growth opportunities
Qualified work environment
Training and development opportunities
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits
Provident Fund
Education:
Bachelor's (Preferred)
Language:
English (Preferred)
Location:
South Delhi, Delhi, Delhi (Preferred)
Work Location: In person
📌 Customer Support Associate South Delhi
🏢 Bright Path Infotech Solution
📍 South Delhi
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