Customer Support Executive

Position Overview
Job Title: Customer Support Executive / Associate
Company: Evolvance Marketing &
IT LLP / Hawk Eye Media LLC
Department: Customer Experience &
Client Operations
Employment Type: Full-Time
Location: In office
Key Responsibilities
Client Communication: Manage inbound and outbound client queries via phone, email, live chat, and social media channels professionally.
Ticket Management: Log, track, and resolve daily customer complaints and support tickets using CRM and helpdesk tools .
Service Knowledge: Develop a deep understanding of the company's IT services, marketing campaigns, and digital products to deliver accurate technical and operational guidance.
Issue Escalation: Identify and escalate complex technical issues or critical client concerns to the internal Development or Operations teams in a timely manner.
Feedback Collection: Gather customer feedback, track satisfaction metrics (CSAT/NPS), and report trends to improve overall service quality.
Required Candidate

Qualifications &
SkillsCore Technical &
Soft Skills:
Communication Skills: Excellent verbal and written communication in both English and Hindi.
Customer-Centric Mindset:



Strong problem-solving abilities, patience, active listening, and conflict-resolution skills.
Computer &
Tech Proficiency:

Hands-on experience with MS Office / Google Workspace (Sheets, Docs), quick typing speed (30+ WPM), and skilled email etiquette.
Helpdesk Knowledge: Familiarity with ticketing systems, live chat software, and basic CRM tools.

Eligibility &
Experience:
Education: Bachelor's Degree in any discipline.
Experience: 0–2 years of experience in Customer Support, Helpdesk, Telecalling, or Client Relations (Freshers with exceptional communication skills are welcome).
Organizational Compliance

Requirements
Attendance &
Punctuality:

Strict adherence to office hours and shift schedules (subject to company late-in and attendance policies).
Data Privacy: Mandatory signing of Non-Disclosure Agreements (NDA) to protect client data and intellectual property.
Background Check: Final employment confirmation is subject to mandatory Police Verification Clearance and document submission within 7 days of joining.

Pay: From ₹12,000.00 per month

Work Location: In person

📌 Customer Support Associate Udaipur
🏢 Evolvance Marketing u0026 IT
📍 Udaipur