About the Role

We are looking for a Customer Support Executive who will be responsible for handling customer interactions across calls, WhatsApp/chat, and email. The role involves resolving customer concerns, coordinating with internal teams, and ensuring a positive customer experience from query to closure.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Manage customer queries through WhatsApp, chat, and email.
Resolve customer concerns related to orders, deliveries, products, payments, refunds, subscriptions, and other service-related issues.
Follow up on pending complaints and ensure timely closure.
Coordinate with Operations, Delivery, Finance, Quality, and other relevant teams for issue resolution.
Maintain accurate records of customer interactions, complaints, and resolutions.
Handle escalations professionally and ensure proper follow-up until closure.




Identify recurring customer complaints and share feedback with the management team.
Support customer retention and contribute towards improving overall customer satisfaction.
Maintain a customer-first approach while handling day-to-day queries and complaints.

Requirements
1–3 years of experience in customer support, customer service, or a similar role.
Valuable communication skills in English and Hindi.
Comfortable handling calls as well as written communication.
Positive problem-solving and follow-up skills.
Ability to coordinate with multiple teams and manage customer issues independently.
Basic knowledge of Excel/Google Sheets and customer support tools.
Ability to work in a quick-paced environment.

📌 Customer Support Associate Gurugram
🏢 Barosi
📍 Gurugram