We are looking for a agile, detail-oriented Customer Experience Specialist to manage customer interactions across voice and digital channels for our US campaign.
Responsibilities
Multichannel Support: Deliver high-touch, empathetic assistance to inbound calls and email communications within established service levels.
Issue Resolution: Diagnose root causes, process payment and notice inquiries, and execute accurate one-call solutions.
CRM Management: Log customer touchpoints, update transaction logs, and maintain comprehensive interaction histories.
Cross-Team Collaboration: Coordinate across internal units to optimize response workflows and minimize callbacks.
Skills And Qualifications
Language Mastery: Exceptional verbal and written English communication skills.
Experience: 1–2 years in customer service, client relations,
or call center environments.
Technical Skills: Operational proficiency in Microsoft Office, CRM software, and core digital office tools.
Key Competencies: Robust active listening, analytical problem-solving, and a commitment to quality service delivery.
Education: High school diploma or equivalent standard.
What We Offer
Industry-competitive salary package
Fixed weekend off schedule for work-life balance
Merit-based career advancement opportunities
Vibrant, high-performance workplace setting
Ready to advance your career? Apply today with your updated resume to connect with our talent team