Responsible for handling customer calls, payment follow-ups, resolving queries, and assisting customers with repayment-related concerns. Maintain accurate records, follow up on pending payments, and achieve assigned collection targets while maintaining skilled customer communication.
Roles & Responsibilities:
Handle inbound and outbound customer calls.
Follow up with customers regarding pending payments.
Resolve customer queries related to payments and accounts.
Maintain accurate call and customer records.
Achieve assigned collection and productivity targets.
Follow company policies and maintain skilled communication.