Lead and manage the customer support team to achieve daily and monthly targets.
Monitor team performance, productivity, attendance, and quality.
Handle escalated customer issues and ensure timely resolution.
Guide and support team members in handling customer queries effectively.
Conduct regular team briefings, coaching, and performance reviews.
Ensure proper follow-up and accurate updating of customer records.
Monitor call quality and ensure compliance with company policies.
Prepare and share daily/weekly performance reports with management.
Identify performance gaps and take corrective actions.
Maintain a positive, disciplined, and customer-focused work workplace.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Customer Support Collection Team Leader Delhi
🏢 Fintech Cloud
📍 Delhi
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