We are looking for Data Analyst who can join us immediately at or Bangalore Office

Key Responsibilities
Serve as the Zendesk dashboard SME, including dashboard logic, business rules, and reporting parameters.
Support ad-hoc reporting and data requests for Apex leadership, clients, and internal stakeholders.
Document, maintain, and improve Zendesk dashboards, including data sources, audience, usage, and business purpose.
Develop Power BI and Zendesk dashboards for support ticket processing, team sizing, and financial forecasting.
Improve existing reports and dashboards by validating data accuracy, optimizing performance, and enhancing usability.
Support operations with ad-hoc reporting, trend analysis, and process automation using Power Automate and Power Apps.
Analyze KPIs, SLAs, metric trends, anomalies, and root causes to generate actionable insights.
Create reports, charts,



and data presentations that communicate findings clearly to technical and non-technical audiences.
Coordinate knowledge transfer activities, provide training, and keep documentation current.
Support selected data analysis activities using foundational artificial intelligence concepts or tools when applicable.

Required Experience and Skills
Customer service or operations background with experience supporting reporting, analytics, or client-facing data requests.
Approximately six years of experience in data analytics, reporting, or business intelligence.
Experience with Zendesk administration, API development, reporting, and skills-based setup.
Robust experience with Power BI and other data visualization tools.
Working knowledge of Power Automate and Python.
Solid SQL knowledge.
English communication: required.

📌 Data Analyst Bengaluru
🏢 Everforth Quinnox
📍 Bengaluru