Job DescriptionLocation : Bangalore

NJob Type: Full-time

NExperience: 1 - 2.5 yrs

NResponsibilities

n● Answering calls and mails to guide customers about Livspace design services and

Nproducts for end-to-end home design projects as per the SLA and TAT. ● Assisting

Ncustomers while they shoponline;

guiding them on the best design products for their

Nhomes.

n

n
Inbound & outbound expereince required.
N
Keeping records of customer interactions and different transactions, recording
N

ndetails of complaints, comments, and inquiries.

N● Follow up with stakeholders to ensure that appropriate action has been taken on

Ncustomer requests and complaints

N● Escalate unresolved customer requests, pass on grievances to higher departments

Nfor further investigationand clarification

N

n
Make reminder calls to clients, send follow-up emails, and schedule appointments
N
Feedback calls to customers




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Perform other duties asassigned
N

nKey Requirements

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n
Excellent written andverbal communication skills
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Positive listener with active problem solving skills
N
Good interpersonal and analytical skills
N
Quick learner and open to learning new channels or processes
N
Versatile with work timings/ schedule and availability.
N
Knowledge of social media platforms
N
E-commerce experience is a bonus
N
Freshers are more than welcome
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Multitasker with flexibility to work in different work roles.
N
Basic knowledge about home interior design and products would be an added
N

nadvantage.

n● Prior experience of working with CRM tools such as Freshdesk would be an added

Nadvantage.

📌 Customer Support Executive Karnataka
🏢 LivSpace
📍 Karnataka