Job Title: Customer Support Representative

Location: Powai, Mumbai (Onsite)

Experience: 1 to 3 Years

Job Type: Fulltime

Notice Period: Immediate to 15 days

:

We are looking for a Customer Support Representative to be the primary point of contact for customers, patients, and caregivers. The role involves providing product guidance, troubleshooting support, regular follow-ups, and ensuring a positive customer experience.

Key Responsibilities
Provide prompt and courteous support through phone, email, and other communication channels.
Regularly follow up with customers, including cases with and without outstanding issues.
Guide Parkinson's patients, older adults, and caregivers on the correct use of the WALK wearable mobility aid.
Troubleshoot basic product/technical issues and coordinate with the Product and Engineering teams when required.
Record customer interactions and raise/track tickets in the CRM system.




Collect and communicate customer feedback to relevant internal teams.
Stay updated on product features, updates, and support processes.
Ensure a compassionate, patient, and skilled customer experience.

Requirements
1–3 years of experience in Customer Support, Customer Service, Technical Support, or a similar role.
Healthcare or medical device experience is preferred.
Excellent verbal and written communication skills.
Strong empathy, patience, and interpersonal skills.
Comfortable interacting with patients, caregivers, and older adults.
Ability to troubleshoot basic product/technical issues.
Experience using CRM/customer support tools.
Ability to work independently and collaboratively in a rapid-paced startup setting.

Pay: ₹10,784.16 - ₹30,834.10 per month

Work Location: In person

📌 Customer Support Representative Powai
🏢 Speshally.nhs
📍 Powai