We are looking for a Customer Support Specialist to provide technical assistance to customers and resolve their queries effectively. The ideal candidate should have excellent communication skills, a problem-solving approach, and a basic understanding of technical troubleshooting.
Key Responsibilities
Handle customer queries related to technical issues through voice/chat/email channels.
Understand customer concerns and provide accurate and timely resolutions.
Troubleshoot basic technical problems and guide customers through step-by-step solutions.
Identify and escalate complex technical issues to the appropriate team.
Maintain accurate records of customer interactions and resolutions.
Follow standard operating procedures and quality guidelines.
Ensure a positive customer experience while handling technical concerns.
Meet defined productivity, quality, and customer satisfaction targets.
Requirements
Graduate or Undergraduate in any discipline:
0–1 year of experience in customer support or technical support; freshers with robust communication skills may also apply.
Excellent verbal and written communication skills.
Basic knowledge of computers, internet, applications, and troubleshooting.
Robust problem-solving and analytical skills.
Comfortable working in rotational shifts, including night shifts.