We are hiring enthusiastic and customer-oriented Fresh Graduates for a Domestic Technical Voice Support process. The role involves handling customer queries, providing basic technical assistance, troubleshooting issues, and ensuring a positive customer experience through voice support.
Fluency in Hindi is Mandatory.
Eligibility Criteria
Mandatory Requirements
Any Graduate - Freshers are welcome to apply - Fluent in Hindi (Speak, Read & Write) - Basic computer knowledge - Positive communication and interpersonal skills - Customer service mindset - Willingness to learn technical troubleshooting and support processes - Ability to work from office on a 6-day work week
Key Responsibilities
Provide customer support through inbound and outbound voice calls. - Understand customer concerns and provide appropriate resolutions. - Troubleshoot basic technical issues related to products and services. - Ensure First Call Resolution (FCR)
wherever possible. - Maintain high levels of customer satisfaction. - Record and update customer interactions accurately in the system. - Escalate complex issues to the concerned support team when required. - Follow process guidelines and quality standards.
Required Skills
Fluent Hindi communication (Mandatory) - Basic computer proficiency - Good listening and problem-solving skills - Strong customer service orientation - Ability to work in a fast-paced setting - Positive attitude and willingness to learn
Compensation & Benefits
Salary up to ₹2.12 LPA - ₹10,000 Retention Bonus after successful completion of 6 months - Day Shift (9:00 AM to 6:00 PM) - Chance to build a career in Technical Support and Customer Service - Training and development support
📌 Customer Support Specialist Chennai
🏢 TechDoQuest
📍 Chennai
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