Executive - Customer service (Freight Forwarding)

· Atleast knowledge of 2 products is must. Either air export & import or sea export or import)

· Minimum Experience - 3 to 5 Years in Freight forwarding industry
Customer Communication

· Act as the main contact person for customers. · Respond to customer queries regarding shipment status, documentation, schedules, and charges.

· Provide regular shipment updates to customers.
Shipment Coordination

· Coordinate with operations, documentation, transporters, and warehouses. · Arrange pickup and delivery of cargo.

· Monitor shipment movement from origin to destination.
Documentation Handling

· Check and process shipping documents like: · Commercial Invoice

· Packing List

· Bill of Lading / Air Waybill

· Shipping Bill

· Delivery Order

· Ensure documents are correct and submitted on time.
Booking & Planning

· Make cargo booking with Mumbai team for air /sea export shipment · Plan shipment according to customer timelines and vessel/flight schedules.

· Follow up for space confirmation and equipment availability.
Issue Handling

· Resolve issues such as: · Shipment delays

· Documentation errors

· Customs clearance problems

· Missing cargo or damages

· Communicate solutions to customers quickly.




Coordination with Vendors

· Follow up with: · Customs brokers

· Transporters

· Warehouses
Billing & Costing Support

· Verify freight charges and local charges. · Coordinate with accounts for invoice generation.

· Ensure profitability as per quotation.
Service Quality & Customer Satisfaction

· Maintain strong relationships with customers. · Ensure shipments are handled smoothly and professionally.

· Work to retain customers and support the sales team.

Skills Required

· Positive communication skills

Knowledge of import/export process in freight industries for all four products (Air import & export and sea import & export )

· Basic understanding of customs clearance

· Ability to handle multiple shipments at the same time

· Problem-solving and coordination skills In straightforward words:

Customer service in freight forwarding means managing shipments, coordinating with all parties, solving problems, and keeping the customer satisfied until cargo is delivered.

Pay: ₹21,000.00 - ₹42,389.00 per month

Advantages
Cell phone reimbursement
Health insurance
Internet reimbursement
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Service Executive Freight Forwarding Pune
🏢 Uniworld Logistics
📍 Pune