We are looking for a Customer Service Executive E Commerce to manage day-to-day customer queries and order-related coordination for our e-commerce business.
Key Responsibilities:
Handle customer queries via WhatsApp, Email & Social Media
Manage order-related queries, cancellations, refunds and complaints
Coordinate with logistics partners for order bookings, RTOs, NDRs & delivery issues
Resolve customer complaints and respond to queries on external portals/platforms
Maintain accurate records and ensure timely resolution of issues
Work Schedule: 6 days a week | 1 weekly off
About Us
Mumbai-based food manufacturing company focused on confectionery products. We operate across D2C e-commerce channel,
with our products reaching customers through online platform.
Pay: ₹144,000.00 - ₹360,000.00 per year
Advantages
Paid sick time
Ability to commute/relocate:
Mumbai, Maharashtra (Mumbai, Mumbai Suburban District): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Are you okay to commute to Sewri. Mumbai ?