Key Responsibilities
Handle customer inquiries related to LCL, FCL and Air Freight shipments.
Coordinate import and export shipments from booking through final delivery.
Prepare and share freight quotations based on customer requirements.
Coordinate with shipping lines, airlines, overseas agents, transporters, customs/clearing agents and internal operations teams.
Arrange and follow up on shipment bookings and ensure timely execution.
Track shipments and provide regular updates to customers regarding ETD, ETA, arrival, clearance and delivery status.
Coordinate required shipping and export/import documentation.
Follow up on shipping documents such as BL/AWB, commercial invoices, packing lists, certificates and other required documents.
Coordinate with the clearance team regarding customs requirements and shipment documentation.
Handle customer complaints, delays, discrepancies and operational issues, ensuring timely resolution.
Maintain accurate shipment records, customer data and communication history.
Coordinate with overseas agents and UAE customers to ensure smooth shipment movement.
Follow up on pending shipments, documentation and customer requirements.
Coordinate with accounts/billing teams for accurate and timely invoicing.




Ensure all shipments are handled according to agreed service levels and customer requirements.
Maintain strong relationships with existing customers and provide proactive customer support.
Escalate critical operational issues to management when required.

Required Skills & Qualifications
Bachelor's degree or Diploma in Logistics, Supply Chain, Freight Forwarding or a related field.
2–5 years of relevant experience in freight forwarding customer service / operations.
Good working knowledge of LCL, FCL and Air Freight processes.
Understanding of import/export documentation and freight forwarding procedures.
Knowledge of UAE customs and clearance processes is an advantage.
Experience coordinating with shipping lines, airlines, overseas agents and transporters.
Strong communication and customer-handling skills.
Good negotiation, coordination and problem-solving abilities.
Ability to manage multiple shipments and deadlines simultaneously.
Good knowledge of MS Office, especially Excel and Outlook.
Solid attention to detail and follow-up skills.
Valuable command of written and spoken English.

Job Type: Full time

Work Location: In person

📌 Customer Service Executive Lcl /fcl And Air Freight Coimbatore
🏢 Dtech Information technology and outsourcing pvt
📍 Coimbatore