ustomer Support Executive – Roles & Responsibilities
Job Title: Customer Support Executive
Key Responsibilities:
Handle customer queries through phone, email, and chat.
Understand customer concerns and provide accurate solutions.
Resolve complaints and service-related issues professionally.
Maintain proper records of customer interactions.
Follow up with customers to ensure issues are resolved.
Coordinate with internal teams for complex customer issues.
Meet defined quality, productivity, and customer satisfaction targets.
Follow company policies, processes, and service-level requirements.
Escalate unresolved issues to the appropriate department.
Maintain a positive and skilled relationship with customers.