Key Responsibilities: ¿ Manage daily support and operations for business-critical digital applications. ¿ Own incidents, problem management, RCA, change coordination, and service improvements. ¿ Lead resolution of critical production issues and ensure timely stakeholder communication. ¿ Coordinate closely with Infrastructure, Network, Database, Security, Cloud, and other technical teams. ¿ Collaborate across vendors for implementations, track SLAs, dependencies, escalations, and deliverables. ¿ Act as the key interface between internal technology teams, and customer stakeholders and other vendors. ¿ Monitor application performance, availability and interfaces. ¿ Drive operational governance, service reviews, reporting, and continuous improvement.

Experience: 10¿15 years in IT with a robust technical/application support background and experience in Delivery or Operations Management, multi-vendor coordination, and customer-facing roles.

Financial

Services / Asset Management experience is preferred.

📌 Delivery Manager Mumbai
🏢 ITC Infotech
📍 Mumbai