Email Support Executive – Roles & Responsibilities
Job Title: Email Support Executive
Key Responsibilities:
Respond to customer queries through email in a qualified and timely manner.
Understand customer issues and provide accurate solutions.
Handle customer complaints, requests, and follow-ups.
Maintain proper records of customer interactions and resolutions.
Coordinate with internal teams to resolve complex customer issues.
Follow company communication standards, policies, and SLA/TAT requirements.
Ensure high customer satisfaction through clear and effective communication.
Escalate unresolved or critical issues to the appropriate team.
Perform regular follow-ups until the issue is completely resolved.
Maintain accuracy and professionalism in all email communications.