Ensures all Sop’s are adhered to, and we provide “Care like no Other”
Every customer has a warm & caring experience aligned with the Service Experience Plan.
Ä Customer Journey
Builds rapport with customers & converts the prospectives into lifelong customers
Understand the customers stated and unstated requirements; subtly link MH offerings with those expectations.
Provides relevant information – Facility tour | procedure | medical management | financials - transparently to build the relationship.
Highlights the advantages, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in financial negotiation.
Based on the customer profile, up-sell and cross sell.
If financial assistance required, coordinate with concerned authority.
Deposit details & payment terms to be clarified to the patient.
Follow up calls for: upcoming EDD; delivery package; bed booking.
Organize customer engagement activity at regular intervals.
Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.
Track CRM leads & maintains productivity data as per schedule
To be constantly updated on competition activity - rates,
products, discounts.
Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments.
Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored.
Ä Consultant Management
Keep Consultants informed regarding their confirmed referral appointments.
Keep the doctors (treating and referral) informed about the ongoing status of the patient.
Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice.
Maintain a cordial and qualified relationship with consultants.
Ä Responsible for Outstanding Service Experience Delivery:
Ensures personal grooming as per standard; maintain discipline and decorum.
Contributes to implementation of the Service Vision
Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard.
Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month