Assess hardware and software malfunctions using diagnostic tools and customer input. Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables. Drive to customer locations using a personal vehicle, managing your daily route to ensure timely arrivals based on customer location and issue, while maintaining accurate time and mileage records.
Educate and train customers as needed. Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is satisfied.
Update and maintain assigned machines per manufacturer specifications.
Maintain parts inventory, personal library of machine manuals, company-assigned laptop, and tools.
Attend ongoing training events sponsored by the company or machine manufacturers to stay up to date on the latest technology and repair options.