About the Role The Front Desk Executive (Receptionist) is the face and voice of Combat Fitness Cult (CFC). This role is responsible for creating a welcoming experience for every visitor, member, and prospect while ensuring smooth front desk operations. The ideal candidate should be friendly, confident, organized, and passionate about delivering excellent customer service.

In addition to managing the reception area, the role involves calling and following up with prospective members, scheduling appointments and trial sessions, and helping convert inquiries into memberships.

Key Responsibilities

Front Desk & Customer Service
Greet members, visitors, and guests in a warm and professional manner.
Assist with inquiries related to memberships, fitness programs, schedules, and facilities.
Manage visitor registrations and maintain front desk records.
Coordinate appointments, consultations, and trial sessions.
Ensure the reception area remains organized and presentable at all times.

Telecalling & Lead Follow-Up
Attend Reception Calls
Explain membership plans, promotions, and available fitness programs.
Schedule appointments and trial sessions for interested prospects.

Member Support




Address member queries and concerns promptly and professionally.
Build positive relationships with members and provide a high level of customer service.
Conduct follow-up calls to improve member engagement and retention.
Collect feedback and coordinate with relevant departments to ensure member satisfaction.

Administrative Responsibilities
Maintain attendance, appointment, and inquiry records.
Support membership registration and documentation processes.
Coordinate with trainers and management to ensure smooth daily operations.

Requirements
Graduate or equivalent qualification.
1+ years of experience in reception, customer service, or a similar role.
Robust communication and interpersonal skills.
Good telephone etiquette and customer-handling abilities.
Basic knowledge of MS Office and computer applications.
Ability to multitask and work in a rapid-paced workplace.

Pay: ₹10,000.00 - ₹20,000.00 per month

Education
Diploma (Preferred)

Experience:
Front desk: 1 year (Required)

Language:
English (Preferred)

Work Location: In person

📌 Front Desk Executive Receptionist Kochi
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