About the Role The Guest Service Associate will be responsible for delivering exceptional guest experiences while efficiently managing front office operations. The ideal candidate should have prior experience in a 5-star hotel/resort and possess strong communication and guest-handling skills.
Key Responsibilities
Welcome and assist guests throughout their stay with a warm and professional approach.
Handle check-in and check-out procedures efficiently.
Manage guest requests, queries, and complaints and ensure timely resolution.
Coordinate with Housekeeping, F&B;, Reservations, and other departments for smooth guest services.
Maintain accurate guest records and ensure adherence to Front Office SOPs.
Assist with room allocations, billing, and other front office procedures.
Promote hotel facilities and services to enhance the guest experience.
Ensure a high standard of grooming, communication, and skilled conduct.
Maintain strong knowledge of the resort, its facilities, and local attractions.
Eligibility & Requirements
Minimum 1 year of relevant experience in a 5-star hotel/resort is mandatory.
Degree or Diploma in Hotel Management/Hospitality is mandatory.
Excellent verbal communication and interpersonal skills.
Robust guest-handling and problem-solving abilities.
Positive grooming and professional presentation.
Willingness to work in shifts, including weekends and public holidays.
Candidates with experience in luxury resorts will be preferred.
What We Offer An opportunity to build your career with The LaLiT Golf & Spa Resort Goa and work in a premium luxury hospitality setting with opportunities for professional growth and development. Pay: ₹8,086.00 - ₹23,886.31 per month
Benefits
Flexible schedule
Food provided
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work Location: In person
📌 Front Office Associate Canacona
🏢 The Lalit Suri Hospitality Group
📍 Canacona
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