Job Summary The Front Office Executive is responsible for providing qualified and friendly guest service, managing front desk operations, handling reservations and check-in/check-out procedures, and ensuring a smooth guest experience throughout the stay.

Key Responsibilities
Welcome and greet guests professionally.
Handle check-in and check-out procedures efficiently.
Manage room reservations, cancellations and amendments.
Handle guest enquiries, requests and complaints promptly.
Maintain accurate guest records and front office documentation.
Coordinate with Housekeeping, Maintenance, F&B; and other departments for guest requirements.
Monitor room status and coordinate room readiness with Housekeeping.
Handle billing, payments and basic cashiering procedures as assigned.
Manage telephone calls, emails and guest communications.
Promote room upgrades, hotel facilities and other services where appropriate.
Maintain proper shift handover and communicate pending issues to the next shift.




Follow hotel SOPs, guest-service standards and safety procedures.
Support the Front Office Manager in daily operations and sales activities.
Maintain professional appearance, grooming and communication standards.

Required Skills & Qualifications
Diploma/Degree in Hotel Management, Hospitality or a related field preferred.
Previous Front Office experience in a hotel is an advantage.
Good communication and interpersonal skills.
Basic computer knowledge; PMS knowledge preferred.
Customer-service oriented and qualified.
Ability to handle guest complaints calmly and effectively.
Valuable teamwork and coordination skills.
Willingness to work in rotational shifts/night shifts, if required.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits
Food provided
Health insurance

Work Location: In person

📌 Front Office Executive Receptionist Kochi (India)
🏢 HOTEL PRAYANA
📍 India