Oversee daily front desk operations, guest services, and administrative staff.
Ensure smooth workflow, high-quality customer service, and an exceptional guest experience.
Oversee daily front desk operations, check-in/check-out processes, and incoming calls or visitor receptions.
Manage mail distribution, package deliveries, office supplies inventory, and equipment maintenance.
Train, supervise, and evaluate front desk associates, receptionists, and administrative staff.
Create shift schedules and assign duties to ensure continuous operational coverage.
Respond to guest inquiries, special requests, and high-priority concerns promptly and professionally.
Handle escalation procedures to resolve customer complaints effectively.
Liaise with housekeeping, facilities, security, and administrative teams to coordinate logistics.
Track office operational expenses, manage room/booking systems, and maintain accurate front desk logs.
Bachelor’s degree in Business Administration, Hospitality Management,



or a related field.
6- 8 years of experience in front desk, hospitality, or office management roles in 4 or 5 Property.
Robust leadership, communication, multitasking, and problem-solving abilities.
Proficiency in MS Office Suite and specialized management software (PMS, reservation, or visitor management systems). Knowledge of ezee absolute is a plus

Pay: ₹35,000.00 - ₹40,000.00 per month

Advantages
Cell phone reimbursement
Adaptable schedule
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Kondotti, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:
Front desk: 6 years (Required)

Work Location: In person

📌 Front Office Manager Kondotty
🏢 Kowju Airport Hotel Calicut
📍 Kondotty