Manage complete customer service lifecycle, from onboarding to end date of services.
Build and maintain robust relationships with every customers of allocation.
Handle customer queries & timely closure of complaints, service issues, and billing-related concerns.
Conduct regular customer follow-ups and field visits across Delhi NCR.
Follow up with customers for pending Invoices, TDS & GST, outstanding dues, agreement renewals, and billing requirements. Achieve monthly Billing targets to maintain company cashflow.
Maintain customer-wise records of outstanding amounts, payment commitments, collections, and follow-ups.
Coordinate with the internal Billing, Accounts, Technical, Sales, and Operations teams for timely resolution of customer issues.




Monitor overdue accounts and escalate long-pending payments to the concerned authority.
Maintain regular communication with customers to improve satisfaction and retention.
Identify prospects for upselling and cross-selling of company products and services.
Support customer retention and reduce customer churn.
Prepare and share regular reports related to customer follow-ups, collections, outstanding payments, and customer issues.
Achieve assigned CRM, collection, customer retention, and business development targets.

📌 Field Crm Executive Gurugram
🏢 Nextra
📍 Gurugram