Managing Front Office Operations: Supervising check-in, check-out, room assignments, guest registration, and billing.
Guest Service: Handling guest requests, complaints, special requirements, and service issues professionally.
Team Management: Supervising Receptionists, Guest Relations Executives, Bell Desk staff, Concierge, and other front-office employees.
Room Management: Coordinating with Housekeeping to ensure rooms areclean, inspected, and ready for arriving guests.
VIP Guest Handling: Arranging special amenities and personalized services for VIPs, repeat guests, and key groups.
Reservation Coordination: Working with the Reservations team to manage room availability, arrivals, departures, and special bookings.
Handling Complaints: Resolving guest complaints and service problems quickly while maintaining guest satisfaction.
Cash & Billing: Monitoring front-office cash transactions, guest accounts, payments, and billing procedures.
Night Audit Coordination: Ensuring that daily transactions and front-office records are properly completed and reconciled.




Upselling: Encouraging the team to promote room upgrades, hotel facilities, packages, and other services to increase revenue.
Occupancy Management: Monitoring occupancy, arrivals, departures, room status, and walk-in guests.
Interdepartmental Coordination: Working closely with Housekeeping, Food & Beverage, Engineering, Security, Sales, Reservations, and Accounts.
Staff Training: Training employees in hotel procedures, guest service, communication, grooming, and complaint handling.
Reports: Preparing and reviewing reports related to occupancy, arrivals, departures, room status, revenue, and guest feedback.
Safety & Security: Ensuring that front-office procedures comply with hotel safety, security, and emergency policies.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages
Adaptable schedule
Food provided
Provident Fund

Work Location: In person

📌 Front Office Manager Puri
🏢 SHREE Hotel
📍 Puri