Job DescriptionFinance Application Support

NExperience Level: 10+ Years

NWork mode - Onsite Hybrid(3 Days onsite/2 Days WFH)

NShift - UK hours (1 PM to10 PM)

NLocation: Hitech City, Hyderabad

NInterview Process- 2 Virtual Rounds

NKey Responsibilities

nApplication Support and Triage

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- Serve as Tier 1 and Tier 2 support for finance application incidents, service requests, and access queries
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- Triage inbound issues, assess severity and business impact, and route or escalate appropriately
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- Conduct initial diagnostic steps prior to vendor engagement to reduce resolution time and improve ticket quality
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- Manage the full ticket lifecycle from logging through resolution and closure, with accurate documentation at each stage
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- Maintain a working knowledge of system interdependencies across Sage Intacct, Coupa, SAP Concur, Yooz, and integrated platforms
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nVendor Management and Escalation

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- Open, manage, andtrack support tickets with application vendors including Sage, Coupa, SAP, and Yooz
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- Coordinate troubleshooting calls with vendor support teams, preparing environment details, logs, and reproduction steps in advance
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- Follow up on open vendor cases to drive timely resolution;

escalate where SLAs areat risk

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- Document vendor interactions, resolution steps, and workarounds for internal knowledge base
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nEnd User Communication and Training

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- Communicate clearly and professionally with finance and operations end users throughout the resolution process
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- Set accurate expectations on resolution timelines and maintain proactive status updates for high-impact issues
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- Produce user-facing guidance materials, FAQs, and how-to documentation for common tasks and known issues
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- Deliver informal training or onboarding walkthroughs for current users joining supported platforms
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nAccess Management and Governance

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- Administer user access provisioning, modification, and deprovisioning across supported finance applications
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- Support access recertification activities and produce evidence packages for audit purposes (SOC 2 and equivalent)
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- Ensure access changes are logged, approved, and traceable in accordance with IT governance standards
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- Flag access anomalies or policy deviations to the IT governance lead
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nSystem Monitoring and Continuous Improvement

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- Monitor application health and proactively identify recurring incidents, performance degradations, or error patterns
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- Contribute to root cause analysis documentation and recommend sustainable fixes over recurring workarounds
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- Support release management activities including UAT coordination, regression checks, and post-deployment validation
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- Participate in quarterly application health reviews and provide data on ticket volumes, resolution times, and open issues
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nRequired Skills and Experience

NApplication Expertise (Primary)

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- Sage Intacct: general ledger, accounts payable/receivable, reporting, user administration, and integration behavior
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- Coupa: procurement workflows, purchase orders, invoice matching, and supplier portal interactions
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- SAP Concur: expense report management, travel policy configuration, and approval workflow support
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- Yooz: invoice capture, OCR processing, approval routing, and exception handling
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- Ability to learn and support additional finance and ERP-adjacent platforms as the application portfolio evolves
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nTechnical Competencies

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- Proficient in reading and interpreting system logs, error messages, and API response codes to diagnose issues
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- Comfortable working with CSV/Excel data exports for reconciliation and troubleshooting purposes
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- Familiarity with integration concepts (API-based, flat-file, or middleware) as they apply to finance application ecosystems
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- Working knowledge of ITservice management tools (e.G., Jira Service Management, ServiceNow, Freshservice, or equivalent)
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- Understanding of SSO, MFA, and identity provider concepts as they relate to application access
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nProfessional Competencies

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- Strong written English communication skills;

able to produce clear, concise user communications and documentation

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- Confident verbal communicator capable of running troubleshooting calls with vendors and end users independently
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- Structured approach to problem-solving with a strong bias toward root cause resolution over temporary workarounds
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- Disciplined in ticket documentation, status tracking, and audit trail maintenance
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- Able to manage competing priorities in a fast-paced, globally distributed team environment
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nPreferred Experience

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- Prior experience supporting finance or ERP applications within a GCC, shared services, or managed services environment
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- Exposure to SOC 2 Type II, ISO 27001, or equivalent compliance frameworks and associated evidence requirements
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- Experience supporting aglobally distributed user base across multiple time zones
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- Familiarity with Salesforce or CRM-adjacent platforms as complementary business systems
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- Basic scripting ability(Python, PowerShell, or similar) for data extraction or automation tasks is a plus
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📌 Hiring: Finance Application Support (Hyderabad)
🏢 JMD Technologies
📍 Hyderabad