Position: Head – Training

Location: Gurgaon

Employment type: Permanent

Job type: Full time

Profile Summary:

Atain is looking for a Head – Talent Transformation to manage team of Talent Transformation Team. The position is responsible for the overall quality assurance & Talent Transformations.

Primary Job Responsibility

- Forming strategies pertaining to smooth functioning, development and execution of various tasks for the Talent Transformation team keeping in mind the vision of the organization
- Establish benchmarks for quality Talent Transformation services and maintain the same
- Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the Talent Transformation
- Plan budgetary projections pertaining to Talent Transformation so as to fulfil the learning needs of the growing organization
- Help in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of Talent Transformation leading to optimization of the Talent Transformation
- Leads client presentations and reviews
- Manages client deliverables specific to Talent Transformation and reviews Talent Transformation performance with existing clients
- Provides RFP Inputs and creates solutions to potential businesses
- Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions)
- Works with cross-functional teams to work retention plans thru employee engagement

Education and Essential Experience

- Graduate in any discipline, with above average academic profile
- With 5 years – 8 years Talent Transformation experience in BPO or Call Center industry




- At least 3 years of experience as Senior Talent Transformation Manager
- Experience of managing a large scale Operations Talent Transformation Department
- Familiarity with traditional and contemporary Talent Transformation methods (mentoring, coaching, on-the-job or in classroom Talent Transformation, e-learning, workshops, simulations etc.)
- Strong understanding of business goals and standards for customer service
- Ability to communicate effectively with senior management and other departments
- Experience developing yearly Talent Transformation plans and materials for all departments throughout the company
- Ability to effectively organize and manage multiple Talent Transformation initiatives simultaneously
- Flexible and adaptive to work schedules

Key Enablers

- Excellent communication and leadership skills
- Ability to Measure and Assess Staff Talent Transformation Needs
- Strong Communication and Interpersonal skills
- Innovative Thinking
- Critical Thinking
- Judgment and Decision Making skills
- Service Orientation skills
- Time Management
- Operations Analysis - Analyzing needs and product requirements to create a design.
- Complex Problem Solving skills
- Negotiation Skills
- Excellent oral and written communication skills
- Good client interfacing skills

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

📌 Head - Talent Transformation (Training) (Gurugram)
🏢 Atain
📍 Gurugram