MAIN RESPONSIBILITIES

- Handle customer queries and provide timely technical support.
- Troubleshoot issues and escalate cases as required.
- Create and manage service/repair work orders.
- Plan and coordinate field technician schedules.
- Process spare-parts requests and quotations.
- Maintain accurate customer and service records.
- Ensure customer satisfaction and SLA compliance.
- Complete required training and stay updated on products/processes.

KEY TECH SKILLS
- 1–3 years’ experience in Call Center / Customer Service.
- Fluent in German & English.
- High School Diploma / Bachelor’s Degree.
- Experience in service order management, planning & dispatch.
- Robust communication, listening and negotiation skills.
- Knowledge of CRM systems; Salesforce/ServiceMax is a plus.
- Ability to multitask, prioritize and manage time effectively.

Shift: 9:00 AM – 6:00 PM | Germany Business Hours | Monday–Friday

Pay: ₹60,000.00 - ₹70,000.00 per month

Work Location: Remote

📌 German Language Expert (India)
🏢 Forefront Academy
📍 India