NRole Purpose: Provide high-quality Technical support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience.
NKey Responsibilities:
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Handle inbound/outbound calls, chat, and email queries with professionalism and empathy.
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Understand and resolve customer issues within defined SLAs.
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Escalate complex issuesto senior specialists/team leads when needed.
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Document interactions accurately in the CRM system.
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Meet KPIs: first contact resolution, response time, quality score, and CSAT.
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Adhere to shift schedules, especially during US business hours (night shift).
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📌 Hiring: Global Service Desk/ Technical Support Voice Process Karnataka
🏢 7-Eleven Global Solution Center – India
📍 Karnataka
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