Role & responsibilities
Own and resolve Google Cloud Platform (GCP) billing and cost-related support cases from initiation through closure.
Investigate customer billing concerns by analyzing invoices, usage reports, credits, adjustments, and billing account data.
Review and interpret GCP pricing models, including Usage-Based Pricing, Sustained Use Discounts (SUDs), Committed Use Discounts (CUDs), and regional pricing structures.
Analyze BigQuery Billing Exports using SQL to identify cost drivers, spending trends, and billing discrepancies.
Correlate cloud resource consumption with billing charges and explain the financial impact to customers.
Utilize GCP Billing Console, Cost Management dashboards, and reporting tools to troubleshoot and validate billing issues.
Perform root cause analysis for unexpected cloud spend, invoice variances, and cost allocation concerns.
Support cost optimization initiatives by identifying opportunities for improved cloud spending efficiency.
Work with IAM, project hierarchy, folders, and organizational structures to understand charge attribution and governance requirements.
Maintain accurate case documentation,



billing analysis records, and audit-ready reports.
Collaborate with technical engineering, finance, account management, and operations teams to drive issue resolution.
Communicate complex billing and pricing concepts to customers in a clear, qualified, and customer-friendly manner.
Ensure adherence to defined Service Level Objectives (SLOs), quality standards, and operational metrics.
Contribute to process improvements, knowledge base updates, and best practices for cloud billing support.
Analyze Big Query Billing Exports using SQL to identify cost drivers, spending trends, and billing discrepancies.

Preferred candidate profile
Experience in Cloud Billing, FinOps, Cost Management, Billing Operations, or Financial Analysis.
Hands-on exposure to GCP Billing, BigQuery, SQL, or cloud cost reporting tools.
Strong analytical and problem-solving skills.
Excellent written and verbal customer communication skills.
Ability to work with cross-functional stakeholders in a quick-paced support setting.

📌 Google Cloud Billing Analyst Chennai
🏢 Tata Consultancy Services
📍 Chennai