Front Office & IP/OP CoordinatorRole OverviewWe are looking for polished, highly empathetic professionals to manage front-desk operations and coordinate patient care flow. Because we prioritize an exceptional patient experience, we are exclusively hiring candidates with a solid service background in healthcare, luxury hospitality, or aviation.Core ResponsibilitiesFront-Desk Operations: Manage daily patient registrations, appointment scheduling, and the end-to-end check-in and check-out process.IP Coordination: Assist patients with hospital admissions, explain room categories, process initial insurance documentation, and coordinate directly with billing and nursing stations.OP Coordination:
Guide out-patients through doctor consultations and diagnostic routing to minimize wait times and ensure a seamless hospital visit.Service Excellence: Address and resolve patient queries or grievances with high emotional intelligence, maintaining a calm and welcoming workplace in a high-traffic setting.
Administration: Maintain accurate electronic records, process payments, and ensure compliance with hospital data and privacy protocols.
Eligibility & Requirements Mandatory Background: Proven work experience in Hospitals, Hospitality (hotels/resorts), or Aviation (cabin crew/ground staff).