Role Summary:-

Inside Sales Manager Logistics Services is responsible for driving recent business acquisition through structured lead funnel management while ensuring a high-quality onboarding experience for new SME and B2B clients. Beyond acquisition, this role owns account health during the critical first two months post-onboarding, setting the foundation for long-term retention and growth.
Lead Funnel

Management & New Client Acquisition • Identify, qualify, and pursue SME and B2B prospects.
Maintain a healthy lead pipeline across stages: Prospect Qualified Proposal Negotiation Closed • Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements • Present customized logistics proposals including pricing, SLAs, and VAS offerings • Coordinate with operations and pricing teams to ensure commercially viable deal structures • Achieve monthly targets for recent client activations and revenue from current accounts
Client

Onboarding (Month 1)



• Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination • Conduct a formal onboarding kick-off call within 48 hours of contract signing • Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals • Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience • Monitor first 10 shipments closely – flag TAT breaches, address NDR issues, and resolve any documentation gaps • Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction
Account Stabilization & Growth (Month 2) • Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics

📌 Inside Sales Manager North Goa
🏢 Delhivery
📍 North Goa