Location: Remote

Experience: 5+ Years in HRO Management OR 2+ Years in a Leadership Role in Outsourcing Operations

Team Management: Must have managed an overall team size of 100+ employees

Role Overview

We are looking for an experienced HRO Manager to lead and manage large-scale HR Outsourcing operations. The role will involve leading HRO leaders and their teams across US Payroll, Garnishment, Tax Processing, Data Management, and Call Center Operations.

The ideal candidate should have solid experience in managing outsourced operations, driving operational excellence, improving processes, managing KPIs, and ensuring high-quality service delivery.

Key Responsibilities
Lead, mentor, and develop HRO leaders and teams managing US Payroll, Garnishment, and Tax Processing functions.
Oversee large-scale HRO operations and ensure achievement of operational, quality, and service delivery goals.
Drive workforce planning strategies to maintain optimal staffing levels and skill alignment.
Monitor team performance, productivity, KPIs, SLAs, and recommend resource adjustments as required.
Analyze and improve HRO and payroll processes for increased efficiency and accuracy.




Lead process and system change initiatives while ensuring smooth transitions.
Develop operational reports and dashboards to provide insights to senior management.
Manage stakeholder relationships and ensure consistency in processes and performance.
Support employee engagement initiatives and improve team retention.

Mandatory Requirements Experience managing HRO / HR Outsourcing / Shared Services / BPO Operations

Must have managed an overall team size of 100+ headcount

Experience managing teams handling US Payroll, Payroll Taxes, Garnishments, or related HR operations

5+ years of experience in HRO Management OR minimum 2 years in an outsourcing leadership role

Solid knowledge of operational metrics, KPIs, SLAs, and workforce management

Excellent communication, leadership, and stakeholder management skills

Experience with HCM/HRIS platforms and Microsoft Office Suite

Preferred Background

Candidates from
HR Outsourcing organizations
Payroll service providers
BPO/BPM shared service settings
Large-scale HR operations teams

Shift Timings - US night Shifts

📌 Hro Manager Wfh Hyderabad
🏢 CogentHub
📍 Hyderabad