Position Title: Customer Support Executive / International Voice Process Associate.

Call / WhatsApp - ‪93911 73518‬ ( HR)

( 1 year of international voice experience is required)
Call Handling: Answer inbound calls or make outbound calls to international customers professionally and clearly.
Issue Resolution: Listen actively to customer problems, diagnose issues, and provide accurate solutions.
Documentation: Update customer records, call logs, and details into the CRM (Customer Relationship Management) system accurately.
Performance Metrics: Meet or exceed targets related to Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Compliance: Follow company security, privacy policies, and international quality guidelines.
Communication: Excellent spoken and written English skills with a clear, neutral accent.




Interpersonal Skills: Solid active listening, patience, and empathy when dealing with diverse or frustrated customers.
Computer Literacy: Basic knowledge of computers, MS Office, web browsers, and data entry.
Flexibility: Willingness to work in 24x7 settings, night shifts, or rotational shifts.
Education: High school diploma/10+2 or a graduate degree in any discipline (prior BPO or voice experience is often preferred).

Experience- 1 Yr of international voice experience is mandatory. Pay: ₹250,000.00 - ₹470,000.00 per year

Advantages
Commuter assistance
Health insurance
Paid time off
Provident Fund

Work Location: In person

📌 International Customer Support Hyderabad
🏢 Campus Marg
📍 Hyderabad